How to recover files from wd my book external hard drive. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos. Some esata controllers may require a system reboot to. Password protection the my book drives builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Power port connects the device to an ac adapter and the power outlet. Converted to ntfs file system and loaded the device with data. Reset button restores settings such as the admin user name and password for the device.
Well, my dad went ahead and called tech support himself. How to reset wd my book essential and start install over. Press and hold down the reset button for four seconds. How to fix wd my passport for mac hard drive not mounting. Click show all devices in view option at the left corner of disk utility. How to reformat western digital portable hard drive. Since the unlocker will not show up, the hard drive will remain unseen by the mac. My passport portable hard drive, with the wd backup, wd security and wd drive utilities software usb 3.
If your product is not listed above, please visit the product page. Like all of the wd my books, the duo is passively cooled with ventilation also located on the back and bottom of the enclosure. Easy to use my book desktop storage is ready to use out of the box so you can start transferring files, saving your memories and backing up right away. Please make sure that your wd my book external hard drive can be recognized by your computer. Operating system compatibility your my passport drive and the wd drive utilities and wd security software are. Wd my cloud, restoring the systems factory settings full restore. Unable to reset mybook live via reset button on back my.
After the scanning process is finished, the recovered file type will appear on the left side of the window. Wd smartware see your life safe in one place see your backup as it happens seeing is believing. This reveals the twobays populated with the wd red hdds. A line of external hard drives by western digital, styled after hardbound books. Use the power button to safely power down the drive and avoid data loss or damage to the drive.
During install it said there was updated software and did i want to install it. Western digital my book live user manual pdf download. The expert answered my mac question and was patient. Wd my book essential drive not recognized on my mac. My book drive, with the wd backup, wd drive utilities, and wd security. Sign up for our newsletter and receive a coupon for your next order.
The following wd my book data recovery guide is done with recoverit data recovery for windows. Western digital my book troubleshooting, repair, and service manuals. The power button only works when the wd smartware software is installed on your computer. Unit is on, press and hold the reset button for 2 minutes. At the end of the first 60 secs, plug the power cable back in and continue to hold the reset button for the remaining 60. Instead, you can also click on the mount icon beside the drive to. The recovery button also resets network configuration to dhcp obtain an ip address automatically. I think it is necessary to reformat the wd portable hard drive and permanently erase my private data. If you did, then next time you plug the wd mybook to the mac, the wp unlocker will not start automatically it is a glitch i have seen only with the mybook. Book pro device as an external boot device using mac os x 10. I havent even backedup that many times so its got plenty of space. Apparently the power button on the mybook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the firmware, this.
Now, click the erase, button and wait a few minutes and let the macos. If you have a mac, you can get mac version to follow similar steps to recover your lost data from wd my book external hard drive. Turn on my book by pressing the power button located on the back panel. Please select the product for reset instructions wd support.
I didnt witness what he did, but he tells me that he was instructed to update smartware, and while doing so a message popped up telling him he needs to reset the drive, and that was that. Western digital my book duo user manual pdf download. Bought this hard drive to use as an external for my xbox one and it has worked perfectly so far. The my book duo device has a rearfacing power button with the following power related functions. Then click on recover and check on files you want to restore.
Is there any fast way to reformat the wd portable hard drive and erase all the data on the hard drive. The back up software is good to have for extra added comfort and the hardware encryption additional security. The best external desktop drive is the wd 4tb my book desktop external hard drive usb 3. Never asked me if i wanted to use mac s time machine software instead of its smartware. The top of the my book duo easily opens by pressing the button located on the chassis door. Fix wd my passport for mac not showing upnot working on mac. As shown in figure 1, your my book for mac disk drive kit includes. My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. For information about optional accessories for wd products, visit. I purchased my book essential over the holidays and just got around to setting it up. The wd my book is ready to go with time machine or superduper. My book duo desktop raid storage user manual western digital.
Western digital my book essential 2 tb with a power button and. To get started, choose the western digital brand youd like help with. Apple support and wd support are both worthless here, nowhere i got to find a hint about this, but after timeless hours spent on rebooting, fixing permissions and other useless tricks, i found out that. Visual backup displays your content in categories and show the progress of your backup. Besides its design, the only difference between the ex2 and two previous modelsthe 1bay my cloud and 4bay my cloud ex4is that the ex2 lays directly in the middle as a 2bay nas. For mac computers, go to the apple menu and select software update or app store. My book drive, with the wd backup, wd drive utilities, and wd security software usb 3. As shown in figure 1, your my book drive kit includes the following. Wd discovery software solutions and troubleshooting. If youre running a newer computer, youll see a huge speed increase thanks to usb 3. Your my book pro device and the wd drive utilities software are compatible with the following. My book wont power up western digital my book ifixit.
Now, the erase dialogue window appears, here select the volume format dropdown list and choose msdos fat or exfat file system. Then i attempted a firmware update, which failed, and my desktop computer no longer recognized the drive. Click on add button select your drive letter and click on ok. Guide reset button script that enables ssh my book live wd. Also on the rear panel is a reset button and a kensington lock slot. If you have a network problem, forget admin password, or are unable to access you wd my cloud, a hard reset could solve your problem. Finally click on ok to recover files from wd my book external hard drive easily.
Never asked me if i wanted to use macs time machine software instead of its smartware. My book for mac external hard drive, with the wd security and wd drive utilities software usb 3. My mybook 3t drive, less than 1 yr old, only used for time machine backups, refuses to power up now. See resetting the my book live on page 125 for more information. The wd my passport for mac hard drive is specially designed for mac mini computers, imacs and macbooks. And ive tried the recessed reset button in the case, but it made no difference. Evening gurus having read the user manual, and having been unable to get my mbl reattached to my network, i decided to try the 4s reset option. My book duo user manual as shown in figure 3, the my book duo device has the power connector, reset button, interface port, two usb 3. I tried the advice in this blog and i called western digital with no success. Wd my book home edition 1 tb bought from costco last week. Recovery button pressing the recovery button while powering up the device resets the admin user name and password to default without erasing shared folders or volumes. He answered in a thorough and timely manner, keeping the response on a level that could understand. Side note i will mention is has a power button but powers down and up automatically when ejected or attached.
I am very disappointed with the wd my cloud product, which stopped working some functions and after pressing the reset button it stopped. If the drive letter is already assigned, then try changing the drive letter by clicking on the change button instead of add button in the above step. To reset the admin and dhcp on a mybook do the following. Purchased 500gb wd my book essential last night to use as backup for macbook pro. Automatic, continuous backup will instantly make a second copy whenever you add or change a file. In the process of installing software, setting password and backing up my system, i realized that i had inadvertently purchased a product without cloud storage.
I have a wd my passport and this problem does not exist. I am past the point of returning so i am looking to reset this product to sell so i can purchase what i. Protect your data automatically relax, your data is secure. Insert your paperclip into the hole and depress the reset button. Western digital 1tb external hard drive not recognized by. I did the same thing, but now my mac cant read the drive. The device reboots this may take up to three minutes. Connect the ac adapter and esata cable optional as shown. Page 146 western digital, wd, the wd logo, my book, my passport. But my device still cant be found on my network when using the wd mycloud tools. Im using a netduma router which cleverly shows you all devices connected to it and their ip address however, there is nothing appearing for the mbl. For mac computers, go to the apple menu and select software update. My book home edition user manual connecting the device 6 esata 1.
Follow the instructions below to reset the device using the recovery button. Available in various editions from essential, to premium to world edition. Now the unit is off and your still hold the reset button in. It comes with all the software you need to help protect your data, including wd backup and wd security software and is compatible with apple time machine. This drive connects directly to your mac through usb. High performance hard drive the western digital my book essential wdg1u1600n is equipped with a high performance 7200 rpm hard drive providing a large capacity of 160gb so you can store your movies, music, applications and documents for easy sharing with your friends and even back up your system usb 2. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents. Bought a used wd my book live duo and cant seem to reset. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3. Got a wd my book essential smartware, need to reset. Select your wd my passport for mac drive from the left sidebar and click the mount button on the top of disk utility window. The wd my cloud ex2 comes in the following capacities and pricing. This script implements the actions for the reset button.